Terms & Conditions

Dealing with Cosatto

We need to have your payment for the price of the goods and delivery before the order is fully accepted. Once received, we’ll despatch your goods for next day delivery. You will also get an e-mail telling you that your order is confirmed.

Sometimes we cannot accept an order

If we cannot complete your order due to lack of stock, if you live outside our delivery area, or the nasty credit card company does not pay up, we will let you know by e-mail and perhaps we can start the process again.

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), Cosatto has the right to decline an order for any reason, including legal and regulatory reasons. 

Returns

Changed your mind? Just pack your unused product away in its original packaging, contact us by e-mail at cuddle@cosatto.com with your order number and we’ll arrange to pick it up from where you like. As soon as we get it back we’ll check its in new unused condition, then credit you the value of your return. By the way, when you first receive your brand new Cosatto stuff, if the box is damaged tell the driver and write it on his note. If the goods are damaged inside, send us an email straight away and we will sort it out for you. None of this affects your statutory rights as a consumer

When you get your parcel, if the box is damaged tell the driver and write it on his note, if the goods are damaged inside, sent us an e-mail straight away and we will sort it out for you.

Your Rights

None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying your Cosatto.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us

4 Year Guarantee

Our four year guarantee is only valid on products with the 4 Year Guarantee logo and the four year guarantee literature enclosed.

Registering with incorrect information will invalidate your guarantee. Cosatto reserve the right to refuse any guarantee if our Terms and Conditions are not met.

With Wow XL purchases you'll receive a 10 Year Guarantee.

The guarantee is available for Cosatto branded products.

The guarantee is only available to the original purchasing individuals who complete the guarantee registration form, stating the serial number and details of purchase from an approved Cosatto retailer, within 28 days of purchase. The guarantee is non-transferable.

The guarantee applies to the product only and does not cover any consequential losses - i.e time or other products.

The guarantee is not applicable to products purchased ex-showroom display or pre-loved, via other retailers/sources.

Cosatto will replace like for like. However, we reserve the right to discontinue a design, colourway, fabric, accessories or model should we see fit. Under these circumstances, the consumer will receive an equivalent product, provided the claim is within the guarantee period.

The guarantee does not cover faults caused by factors outside the manufacturer's control, including:

- failure to follow Cosatto user guide and maintenance instructions

- normal wear and tear

- inappropriate use and/or cleaning

- accidental and/or wilful damage - i.e. customer misuse with respect to the enclosed user guides

- inappropriate storage methods

- modification, alteration, transformation of the product

In the event of any faults - you shall notify Cosatto within 1 week upon discovery of a defect.

The guarantee applies to material and manufacturing defects only under normal domestic use. It does not cover parts subject to normal wear and tear: foam handles, rubber elements of wheels, signs of fabric wear.

If the product is found to be defective within the definition detailed above, Cosatto shall, at its discretion, repair the product; or provide new goods and parts to you in replacement. This shall be Cosatto's sole obligation.

Any repair work shall only be undertaken by a party first approved by Cosatto.

If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, Cosatto reserve the right to charge the customer in respect of any Service Engineer's time or replacement parts supplied.

The guarantee is valid on completion of the registration process.

Length of Guarantee

The guarantee is valid for 4 years from date of purchase. Wow XL purchases will receive a 10 Year Guarantee

Claims can be commenced initially by visiting the Help Zone page or by contacting our customer service team.

Please note - attaching digital photos will lead to a swifter resolution of your issues.

Privacy Policy.

We take your privacy very seriously. However, from time to time we may come across someone who we think you would really love to hear from and so we may give them your details. Listen to what they have to say or offer, you can always unsubscribe – or, you can tell us up front and we will never pass your details on.

We will only contact you if you consent or if you have shown intent to purchase. We monitor visitors on our website and may use this data to improve your experience with personalised content, promotions and campaigns, both on the website and through triggered email and direct mail.

If you change your mind about being contacted after agreeing, just get in touch, we will put a stop to it. We have an open and honest policy here at Cosatto so if you ever want to know what info we have recorded about you, give us a shout.

Any person accessing, browsing, or otherwise using our site, either manually or via an automated device or program, shall be consider a 'User'. All users are bound by the terms of this Privacy Policy. Users consent to the collection, use and disclosure of personally identifiable user information pursuant to the terms of this Privacy Policy.

1. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see our Cookies section), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 2, for example, when signing up for an Account or making a purchase. Depending upon your use of Our Site, we may collect some or all the following data:

Name;

Contact information such as email addresses and telephone numbers;

Billing and postal address;

Demographic information such as post code, preferences and interests;

Financial information such as transaction history;

IP address (automatically collected);

Web browser type and version (automatically collected);

Operating system (automatically collected);

A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

Lifestyle and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

After making a purchase we may email you with relevant offers, information and/or news we think you'd like to hear about. If you do not wish to hear form us any further then simply unsubscribe via one of our emails or contact us and we'll unsubscribe you.

Non-Personal Identifying Information.

We may also collect non-personal identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse, and products and services viewed or ordered for example.

This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your information to contact you for market research, marketing, information and customer service purposes. We may contact you by email, phone, mail or social media platforms as indicated by you.

2. How Do We Use Your Data?

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 8, below.

We use your data to provide the best possible products and services to you. This includes:

Providing and managing your Account;

Providing and managing your access to Our Site;

Personalising and tailoring your experience on Our Site;

Supplying Our products and services to you;

Personalising and tailoring Our products and services for you;

Responding to communications from you;

Supplying you with email newsletters and offers (you may unsubscribe or opt-out at any time);

Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience;

Verifying your identity when required (you may lose your password or security information for example, and We may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).

In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and post with information, news and offers on our products and services.

By making a purchase we reserve the right to contact you by email for Marketing purposes and/or product related information relevant to your purchase.

We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

You have given consent to the processing of your personal data for one or more specific purposes;

processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

processing is necessary for compliance with a legal obligation to which we are subject;

processing is necessary to protect the vital interests of you or of another natural person;

processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

3. How and Where Do We Store Your Data?

We only keep your data for as long as we need to use it as described above in section 2, and/or for as long as We have your permission to keep it.  Your data will be deleted if we no longer need it.

Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

Some or all your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements.

Data security is of immense importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet, email and or any electronic means.

4. Do We Share Your Data?

We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

5. How Can You Control Your Data?

When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails or by managing your Account.

You may also wish to sign up to one or more of the preference services operating in the United Kingdom. The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

6. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given It.

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict your internet browser’s use of Cookies. For more information, see our Cookie Policy section for more details.

You may withdraw your consent for Us to use your personal data at any time by contacting Us using the details set out in section 11, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

7. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held).

Please contact Us for more details at cuddle@cosatto.com, or write to us, Data Protection Officer, Cosatto Ltd, Bentinck Mill, Bentinck St, Farnworth, Bolton, BL4 7EP.

Please quote your name and address together with your mobile and / or account/order number (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

8. Information Security.

Cosatto Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Cosatto Ltd is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

We use industry standard TLS certificates to provide encryption of data in transit, for example, all access Cosatto Ltd’s website is covered by HTTPS.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through several countries before being delivered - this is the nature of the World Wide Web internet.

Cosatto Ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

9. Summary of Your Rights Under GDPR.

Under the GDPR you have:

the right to request access to, deletion of or correction of, your personal data held by Us;

the right to complain to a supervisory authority;

be informed of what data processing is taking place;

the right to restrict processing;

the right to data portability;

object to processing of your personal data;

rights with respect to automated decision-making and profiling (see section 10 below).

10. Automated Decision-Making and Profiling.

If We use personal data for the purposes of automated decision making and those decisions have a legal (or similarly significant effect) on You, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from Us.

The right described above do not apply in the following circumstances:

The decision is necessary for the entry into, or performance of, a contract between the You and Us;

The decision is authorised by law; or

You have given your explicit consent.

11. Contacting Us.

If you have any questions about Our Site or this Privacy Policy, please contact us by email at cuddle@cosatto.com, by telephone on 01204 861007, or by post at Cosatto Ltd, Bentinck Mill, Bentinck St, Farnworth, Bolton, BL4 7EP.

Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

12. Changes to Our Privacy Policy.

We may change this Privacy Policy as we deem necessary, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. Any changes to this Privacy Policy will be effective as of the day they are posted. We recommend that you check this page regularly to keep up-to-date.

Promotions & Special Offers

All prices and promotions may vary and are subject to change. Monthly promotions and Deals of the Day may last over an extended period of time.

*Unless specifically stated, sitewide promo offers do not include 'ex display', 'pre-loved' products or spare parts.

*Please note. Only one offer can be applied per transaction.

Cosatto Facebook Community Rules:

We want the Cosatto Facebook Page to be a fun, lively and positive environment for all of our fans. We encourage comments on Cosatto designs and parenthood related topics in an intelligent and constructive manner. That’s why we’ve outlined some Community Rules. We ask that everyone who posts and engages with our Page keeps to the rules, and we retain the right to remove content posted to Facebook and to block users from posting to this Page where these rules are broken, or when deemed otherwise necessary to create and retain a friendly and helpful community.

Cosatto does not endorse and is not responsible for posts made by fans of our Page.

Please keep your comments relevant to the topic of the Page/post. Off-topic comments will be removed so we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.

We will try to help you with any queries, but we want to respect your privacy so we will not ask for personal contact details on this page. It may be necessary to ask you to contact us privately via email or inbox message.

Treat others in a friendly manner - as you would like to be treated yourself. Be polite, even if you disagree.

Abusive language, unfriendly language, aggression and bullying are not allowed (whether aimed at users, individuals, Cosatto or their staff).

Content that is obscene, distressing, defamatory, too graphic, libellous, slanderous, explicitly sexual and/or containing nudity is also banned.

Posts that may identify individuals through personal information will be removed.

Spam, comments subject to legal issues, content with overt religious or political bias, content that contains unverified or false claims about products, images and video without proper licensing/consent, content in violation of any law or regulation, content that promotes drugs or alcohol and illegal or inappropriate activities or dangerous behaviour and any other content that disrupts the enjoyment of the community for other users will be removed.

We do not allow links to website that are not our own as we cannot guarantee the content of those sites.

Constructive criticisms of Cosatto which we can act on or respond to is welcomed.

Please respect all of Facebook’s terms and conditions http://on.fb.me/hix5Xa

Enquiries:

Our Customer Care lines are opening Mon-Thurs 9am-5pm

Friday 9am-4:30pm

Contact us at cuddle@cosatto.com

Cookie Policy

Cookie Policy for Cosatto

This is the Cookie Policy for Cosatto, accessible from https://www.cosatto.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Free Photoshoot with any order over £100 T+C’s - Valid from 05/12/2024 until end of promotional period.

• At Least Two Generations or three people or more must attend the portrait session
• A fully refundable booking deposit of £35.00 must be paid at time of booking, this is either refunded or deducted from any additional orders at the time of your viewing. Deposits will be lost if you do not show for your appointment unless cancelled or rearranged within 3 days’ notice prior to the session
• Please note not all studios offer instant viewing, a suitable appointment will be made to return to view images
• No cash alternative
• Not to be used in conjunction with any other offer or promotion
• Entrants must be over 18, all Under 21’s must be accompanied by a Parent or Legal Guardian
• No more than one Capture Portrait Experience voucher per household/ per person can be redeemed within a 12-month period
• Each studio has confirmed its willingness to participate in this promotion. Capture Portrait Experience cannot be held responsible should any studio choose to decline or accept vouchers for reasons of its own.
• Click Connection Corporation Ltd cannot be held responsible for any personal loss or injury at participating venues, as far as permitted by law.
• Locations are subject to change without prior notice.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: cuddle@cosatto.com

Phone: 01822 668 353
(this is a local rate chargeable number, prices may vary please check with your provider) 

Additional Info

Company no (06529629)