We believe in warp speed when it comes to getting your stuff to you.
Christmas Delivery Update:
Get it in time for Christmas and order before the 23rd with Next Day Delivery.
Any orders placed between Tuesday 24th and 29th December will be delivered from 30th December onwards.
Spare Parts orders and Repairs will only be processed until 24th December and will resume after the Christmas period on 2nd of January 2025.
*FREE Delivery on Orders over £85
Express Next Business Day if ordered before 2.30pm Mon - Fri: £4.95(Excludes Bank Holidays)
Spare parts will incur a delivery charge.
Changed your mind? Just pack your unused product away in its original packaging, contact us by e-mail at cuddle@cosatto.com with your order number and we’ll arrange to pick it up from where you like.
As soon as we get it back we’ll check it’s in good saleable condition, then credit you the full value value of your return.
If your item is only little, such as Spares, Changing Bags, Footmuffs we offer a free post returns service.
Just send to: Freepost COSATTO
Once back here your refund will be issued.
Please note all refunds can take 5-7 working days from the date we receive
For more returns information visit the returns page
A message from Hermes when ordering spare parts
For the small number of parcels where a signature is required, we are encouraging customers to not use their finger and to use a pen, stylus or other appropriate object.
We’re encouraging our couriers to follow all government guidelines and take extra precautions by frequently wiping down regularly touched items such as handheld devices, mobile phones, handles and steering wheels.
Can we ship to you?
Some deliveries in Europe may experience delays. Read on to see if you’re affected.
Currently we only ship to Great Britain, Northern Ireland and Rep. Of Ireland.
If your country is not listed above then check out our International websites:
Ireland: https://www.cosatto.ie/
Spain: https://www.cosatto.es/
Germany: https://cosattodach.de/
or our list of International Distributors.
Please note:
(1) Next day delivery only applies to UK mainland. Offshore islands, Northern Ireland may take up to 3 working days. The Republic Of Ireland may take 4 working day if ordered before 2 pm.
(2) Please allow up to 5 working days for spare part delivery to Ireland.
(3) Order before 2 pm for next working day delivery of spare parts (excluding Friday - Sunday), Offshore islands, Northern Ireland may take up to 3 working days. days. The Republic Of Ireland may take 4 working day if ordered before 2 pm.
(4) Delivery times WILL be affected during the Christmas period and can vary.
(5) We only make deliveries Monday - Friday.