IMPORTANT PRODUCT SAFETY NOTICE
As part of an ongoing program of continual product assessment, we have identified a potential safety concern relating to the buckle used in the production of a small batch of car seats manufactured between September 2019 and June 2020 as shown. Unfortunately, the manufacture of some of the buckles did not reach the exacting standards set by our quality and safety protocol and contain components that can potentially become defective.
Batch Numbers Affected
The batch number is split into week / year. Only the following range of
batches are affected:
From 37/2019
to 24/2020 (inclusive)
All car seats from later batches are not affected
We are taking the voluntary action of offering a replacement buckle to all customers who have purchased a product from any of the affected batches.
We kindly ask that you to take time to carefully read the Safety Notice to check if you're affected.
We are truly sorry that this has happened. We are a values-driven, family business who want to do the right thing and have taken this action to ensure the safety and wellbeing of the children of valued customers like you.
Models and Colourways Affected
All in All + Car Seat
Dragon Kingdom
CT4262
Unicorn Land
CT4238
Harewood
CT4239
Mister Fox
CT4241
All in All Rotate Car Seat
Sea Monsters
CT4263
Fairy Garden
CT4242
Fika Forest
CT4243
Hedgerow
CT4486
Hear Us Roar
CT4418
On The Prowl
CT4451
One World
CT4449
All in All Rotate Buckle Replacement Video
All in All + Buckle Replacement Video
FAQ
How can I check my car seat is affected?
Please refer to the Safety Notice for full details of all models, colourways and batches affected.
Are certain colourways affected?
Please refer to the Safety Notice for full details of all models, colourways and batches affected.
How urgent is this?
Although only a small fraction of the car seat batches are likely to become defective, we advise you to stop using any affected car seat until you have received and fitted the new buckle.
Your buckle will be dispatched on a next working day service so you may safely continue to use your seat without further concern. We apologise for any inconvenience this may cause.
I have just seen your notice and I NEED to use my car seat tomorrow, what do I do?
Although only a small fraction of the car seat batches are likely to become defective, we advise you to stop using any affected car seat until you have received and fitted the new buckle.
Your buckle will be dispatched on a next working day service so you may safely continue to use your seat without further concern. We apologise for any inconvenience this may cause.
How can I be sure I’ve fitted the buckle correctly?
We have created short, step-by-step video guides which can be found above to help you do this quickly and safely. If you follow these and replace the buckle, you may safely continue to use your car seat without further concern. Of course, should you need any help, you can always reach out to us via 08000 149 252/0333 323 1729 or if calling from Ireland - +44 08000 149 252 – we’re on hand to help in any way.
I don’t want to change the buckle myself.
We understand that you may be concerned. The replacement buckle is easy to fit. We have created short, step-by-step video guides which can be found above to help you do this quickly and safely.
If you follow these and replace the buckle, you may safely continue to use your car seat without further concern. Of course, should you need any help, you can always reach out to us via 08000 149 252/0333 323 1729 or if calling from Ireland - +44 8000 149 252– we’re on hand to help in any way.
How can I be sure my car seat is safe to use?
If you follow the short step-by-step video guides which can be found above, you may safely continue to use your car seat without further concern.
How is your new and improved buckle better than the old one?
The replacement buckle is our most up to date and has been introduced as part of our program of continual product improvement.
Is the new All in All I -Rotate affected?
No, the new All in All I-Rotate is not affected.
Does this affect other models of car seats?
No. The specific buckle and/or components affected have not been used in any other batches of these car seats or any other Cosatto car seat.
What assurances can you give that this won’t happen with any other car seats?
The specific buckle and/or components affected have not been used in any other batches of these car seats or any other Cosatto car seat.
Could this happen to mine?
Please refer to the Safety Notice for full details of all models, colourways and batches affected. The specific buckle and/or components affected have not been used in any other batches of these car seats or any other Cosatto car seat.
My car seat isn’t affected but I am worried and now want a new improved buckle.
We understand that you may be concerned. However, the specific buckle and/or components affected have not been used in any other batches of these car seats or any other Cosatto car seat.
Can I have a refund?
The replacement buckle is easy to fit. We have created short, step-by-step video guides which can be found above to help you do this quickly and safely.
If you follow these and replace the buckle, you may safely continue to use your car seat without further concern. Of course, should you need any help, you can always reach out to us via 08000 149 252/0333 323 1729 or if calling from Ireland - +44 8000 149 252– we’re on hand to help in any way. Your statutory rights remain unaffected.